These Terms of Service are intended to establish the terms and conditions of use, procedures, rights and obligations, and other necessary matters between RSUPPORT Co., Ltd. (hereinafter referred to as “the Company”) and its Members regarding the services provided by the Company (as defined in Article 2, Paragraph 5).
Article 2 (Definitions)
The terms below have the following meanings:
① Member: A person who accesses the Company’s website (web/mobile application), agrees to these Terms, receives an ID and password, and uses the services provided by the Company. Members are classified as Premium Members and General Members.
ㆍPremium Member: A corporation or individual approved by the Company after submitting a service subscription application for paid services and obligated to pay fees.
ㆍGeneral Member: A person who agrees to the Terms of Service of the website operated by the Company and is registered as a member through the “Application and Approval” procedure.
② ID: A unique identifier selected by a Member and approved by the Company for Member identification and service use; may be a combination of letters and numbers or, in some cases, an email address.
③ Password: A combination of letters, numbers, and special characters selected by a Member to protect the Member’s account associated with the ID.
④ Service Agreement: A contract concluded between the Company and the Member regarding the use of the Service.
⑤ Service: Internet-based comprehensive services provided by the Company that enable members or users, via wired/wireless devices and the internet, to convert meeting video/audio/documents into meeting minutes.
⑥ Termination: The termination of a Service Agreement by the Company or a Member (including applicants) after Service activation.
⑦ Cancellation: The cancellation of a Service Agreement by the Company or a Member applicant prior to Service activation.
⑧ Service Activation Date: The date on which the Company completes necessary measures for a Member to use the Service after receiving a service application.
⑨ Illegal Communication: Communications containing obscene content; defamation by slander/false facts; infringement of intellectual property through illegal copying; national security violations, and materials harmful to minors defined by applicable laws.
⑩ Posts: Content in the form of text, photos, videos, files and links including symbols, characters, voice, sound, images, and videos posted by a Member on terminals (including PCs, mobile devices, TVs, and other wired/wireless equipment) or on the Company’s website while using the Service.
⑪ Payment Gateway Provider: A specialized provider designated by the Company to process electronic payments and offer various payment methods to Members.
⑫ Usage Fee: Charges paid to the Company to use the Service.
⑬ Workspace: A virtual space or group created within the Service by a Member to use the Service.
Article 3 (Effectiveness and Amendment of Terms)
① These Terms take effect upon public notice on the product website (www.airepoto.com).
② A Member who agrees to these Terms at registration is subject to the Terms from the time of agreement, and to any amendments from their effective date.
③ The Company may amend these Terms when deemed necessary. In the event of amendment, the Company will specify the amended content and effective date and notify Members by posting on the website or by email at least 7 days prior to the effective date (30 days prior for unfavorable or material changes). Amended Terms take effect as of the noticed effective date.
④ Members who do not agree to the amendment of these Terms may discontinue service use and terminate the Service Agreement (membership withdrawal). Members who do not withdraw by the effective date constitutes consent to the amended Terms.
Article 4 (Application of Terms and Other Rules)
The Company may provide separate Terms of Service or regulations for specific services according to Service characteristics. Matters not specified in these Terms shall be governed by applicable laws and regulations, such as the Act on the Consumer Protection in Electronic Commerce (hereinafter “E-commerce Act”) and the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter “Information Communications Network Act”), as well as separate terms and usage regulations provided by the Company.
Chapter 2. Service Use Agreement
Article 5 (Establishment of Service Agreement)
① The Service Agreement is established when a prospective member agrees to these Terms, applies for use according to the Company’s prescribed form and procedure, and the Company accepts the application.
② Consent to these Terms of Service is completed when the applicant checks agreement during the application process.
③ When a Service Agreement is established, the Company assigns a Member ID under these Terms. In principle, the Member IDs are non-changeable.
④ All information entered in the online application form must be accurate. Members providing false names or information may not receive legal protection.
Article 6 (Application for Use)
① Application is made by entering the following items on the membership registration screen (or user registration screen) on the website:
ㆍID (email)
ㆍPassword
ㆍMember name
ㆍ Company name (Member’s associated company)
ㆍ Contact information (phone number, mobile number)
② Additionally, to become a paid member, the following documents must be submitted using methods recognized by the Company (e.g. in-person, mail, fax). Exceptions may apply for individual services paid for through app-store operators.
ㆍService application form (Company form)
ㆍBusiness registration certificate of the fee payer (or copy of ID for individuals)
ㆍAdditional documents requested by the Company for identity or payment verification
③ If the applicant is a minor or a person with limited capacity, the applicant and fee payer must be a parent or legal representative.
Article 7 (Acceptance and Withholding of Application)
The Company, in principle, accepts applications if compliant with these Terms and absent business or technical impediments. However, the Company may withhold or refuse applications in the following cases:
ㆍUse of another person’s name or non-use of real name
ㆍFalse entries or submission of forged documents
ㆍUse from non-service countries by abnormal or circumventing methods
ㆍPotential violation of public order or good morals
ㆍRegistration as a credit delinquent under applicable credit laws
ㆍOutstanding unpaid fees to the Company
ㆍInsufficient facilities or technical difficulties in providing the Services
ㆍOther reasons attributable to the applicant making acceptance difficult
ㆍAny other cases deemed necessary by the Company
Article 8 (Changes to Agreement Details)
Members must promptly notify the Company of changes via email or according to Company procedures upon any of the following:
ㆍChange to the name, trade name, address, or contact information of the Member or fee payer
ㆍChange to Service details (type, term, etc.)
ㆍChange to payment method
Article 9 (Termination of Agreement)
① A Member wishing to terminate must submit a termination request to the Company at least seven (7) days in advance via online, phone, fax, or email.
② The Member is responsible for any deletion of posts or Member information resulting from termination and may not claim damages from the Company.
③ The Company may terminate in the following cases:
ㆍWhen a Member falls under any of the reasons specified in Article 29 (Service Use Restrictions)
ㆍViolating Member obligations outlined in Article 32 (Member Obligations)
Chapter 3 – Service Activation and Use
Article 10 (Service Commencement/Activation)
① Unless otherwise agreed, the Service commences upon the Company’s acceptance of the application and the Member’s prepayment of the Service fee pursuant to Company procedures.
② When the Company cannot commence/activate the Service due to business or technical difficulties, it will post on the website or notify the Member.
Article 11 (Service Hours)
① Members may use the Service provided by the Company according to these Terms.
② Service is, in principle, available 24/7 year-round, unless there are business or technical difficulties for the Company. However, the Company may limit all or part of the Service for regular or occasional maintenance or when otherwise necessary.
Article 12 (Additions or Changes to Services)
① The Company may add or change Service content without prior notice and may announce additions or changes on the Service site or by email if necessary.
② Free Services may be modified, suspended, or changed for policy/operations needs without separate compensation unless otherwise required by law.
Article 13 (Consent to Use of Member Information)
① Members agree to the Company’s “Privacy Policy”; the Company uses personal information for performance of the Service Agreement and provision of the Service.
② The Company may verify Members’ real names by providing information to a credit information company contracted by the Company without Members’ prior consent to verify real name status.
③ The Company may create and use statistics on Member information in relation to operations and may send cookies to Members’ computers through the Service. Members may change browser settings to refuse or warn about cookies. Personal information collected in this manner is used only as aggregate statistics.
Article 14 (Consent to Web Log Use)
① The Company may collect and use web logs for visitors to Service websites and, for such collection and statistics, may take measures as following:
ㆍInserting scripts on websites to collect user’s web logs
② Web logs do not include user’s personal information (name, age, resident registration number, etc.) and only contain non-personal information such as visit records and navigation paths for analyzing usage patterns.
Article 15 (Provision of Information and Display of Advertisements)
① The Company may provide information necessary for using the Service through notices or emails. Members may opt out of receiving such email communications at any time.
② The Company may place advertisements on Service screens, websites, or in emails. Members who receive these emails may opt out.
③ Services provided by the Company may include various forms of advertisements, such as banners or links, which may connect to third-party pages. The Company does not guarantee the reliability or stability of these third-party pages, as they are outside the Company’s service domain, and therefore bears no responsibility for any damages incurred by Members from their use.
Article 16 (Events and Prizes)
① A Member’s right to receive prizes from events, including the eligibility, may be revoked if the information provided during membership registration is found to be false.
② Prizes are awarded on predetermined dates based on separate criteria. They will be provided after identity verification or transferred online. Please note that various taxes and shipping fees may apply depending on the prize.
Article 17 (Service Suspension)
① The Company may restrict or suspend all or part of Service in the following cases:
ㆍSuspension of telecommunications services by common carriers under applicable laws
ㆍUnavoidable circumstances due to maintenance, regular inspections, or other construction work on Service facilities
ㆍPower outage, facility failure, or traffic surge that disrupts normal Service
ㆍForce majeure, such as natural disasters or national emergencies
ㆍAny other business or technical circumstances that require the Company to suspend the Service
② In case of suspension, the Company will notify Members by the method specified in Article 34 (Notice to Members). If prior notice is impossible due to circumstances beyond the Company’s control, a notice will be posted on the website or relevant Service page afterwards.
③ The Company is not liable for damages resulting from a temporary suspension of the Service for any of the reasons outlined in paragraph 1 of this Article.
Article 18 (Deletion of Posts or Content)
① The Company may delete or reject registration of any content posted or transmitted within the Service (including transmission between Members) without prior notice that falls under any of the following; the Company bears no responsibility therefor:
ㆍContent that slanders, defames or damages the reputation of the Company, other Members, or third parties
ㆍContent that violates public order or social customs. This include the distribution of information, text, or graphics of such nature.
ㆍContent that is related to or supports criminal acts
ㆍContent that infringes on the copyrights or other intellectual property rights of the Company or third parties
ㆍContent unrelated to the Service
ㆍUnnecessary or unauthorized advertising and promotional material
ㆍContent created using another person’s ID or name without authorization, or unauthorized falsification of another’s information
ㆍRepetitive postings of the same content or postings that are contrary to the purpose of the board
ㆍAny illegal communications or other content that violates applicable laws and regulations or Company guidelines
② The Company may establish and implement detailed usage guidelines related to posts; Members must register or delete posts (including transmission between Members) in accordance with such guidelines.
Article 19 (Copyright in Posts)
① Copyright and other intellectual property rights for works created by the Company belong to the Company. The copyright for content posted by a Member on the Service belongs to that Member.
② Members may not use any information obtained from the Service for commercial purposes or share it with third parties without the Company’s explicit consent.
③ Members may not modify, lend, lease, sell, distribute, produce, assign, sublicense, encumber, or commercially exploit any of the Company’s works, nor permit third parties to engage in such acts.
④ Members grant the Company a royalty-free, non-exclusive license to perform the following acts regarding posts they create or register:
ㆍ Reproduce, modify, display, distribute, publish, and create derivative works or compilations from Member posts within the Service;
ㆍ Provide Member posts to media, carriers, or Service partners, and use for Company promotions.
⑤ The license in the preceding paragraph remains valid while the Service is operated and, absent a separate request from the Member after withdrawal, continues thereafter.
Article 20 (Test Services)
① The Company may offer free, time-limited test services to Members before launching new paid services.
② For service stability, test services may be updated frequently without prior notice.
③ Upon completion of test services, all Member information, posts, and Service usage rights will be deleted or suspended.
Chapter 4 – Service Types and Usage Fees
Article 21 (Service Types)
① RemoteCall
ㆍRemoteCall is an internet-based remote support service. Users can chat with and remotely control a customer’s PC or mobile screen to quickly diagnose and resolve their issues.
ㆍThe types of Service, plans, and fees for RemoteCall are detailed on the Company website (www.rsupport.com and the dedicated Service pages (https://www.remotecall.com).
② RemoteView
ㆍRemoteView is a service for remote access to a PC or managed server from any location via the internet. After installing Agent on the device, a user can access it in real-time, with an easy, fast, and secure connection.
ㆍThe types of Service, plans, and fees for RemoteView are detailed on the Company website and the dedicated Service pages (https://content.rview.com).
③ RemoteAPI
ㆍRemoteAPI is a modular product designed to embed 18 remote support functions into existing software. With a simple API configuration, it allows anyone to easily implement remote control capabilities.
ㆍThe types of Service, plans, and fees for RemoteAPI are detailed on the Company website and the dedicated Service pages
④ RemoteMeeting
ㆍRemoteMeeting is a video conferencing service that works directly in a web browser without requiring any program installation or download.
ㆍThe types of Service, plans, and fees for RemoteMeeting are detailed on the Company website and the dedicated Service pages (www.remotemeeting.com).
⑤ Mobizen
ㆍMobizen is a service for recording mobile screens.
ㆍThe types of Service, plans, and fees for Mobizen are detailed on the Company website and the dedicated Service pages (www.mobizen.com).
⑥ RFICE
ㆍRFICE is a next-generation communication service that enables chat, voice, and video communication. It operates in a web browser without requiring any program installation or download.
ㆍThe types of Service, plans, and fees for RFICE are detailed on the Company website and the dedicated Service pages (www.rfice.com).
⑦ Ai:repoto
ㆍAi:repoto is a service that automatically converts meeting files (video, audio, or documents) into summarized and organized meeting reports. This service operates in a web browser and is activated by a user uploading a meeting file or sharing a meeting link.
ㆍThe types of Service, plans, and fees for Ai:repoto are detailed on the Company website and the dedicated Service pages (www.airepoto.com).
Article 22 (Addition of Services)
① The Company may add new services beyond those listed; such services are provided under these Terms.
② Detailed terms of for new services are posted at application and, where inconsistent with these Terms, the detailed terms for the specific service prevail.
Article 23 (Creation of Workspaces)
① Members may create workspaces and collaborate with other Members to use the Service.
② Each workspace’s name, administrator, and details are managed and operated by the corporate Member of that workspace. The Company does not verify or certify related rights or authenticity and assumes no responsibility for disputes arising therefrom.
③ Within the scope of granted permissions, a Member may access data such as back-up call lists, recordings, text files, call logs, and conversation content of other Members in the same workspace. By applying to join a workspace, Members are deemed to consent to access by other Members of that workspace.
④ Workspace administrators must inform and obtain consent from all Members of their workspace regarding the precautions, including those outlined in Paragraph 3 of this Article.
Article 24 (Types of Fees)
① Initial costs (membership fee, initial installation fee, etc.) are one-time fees incurred to establish the necessary environment for the Service.
② The types of Service usage fees are as follows. Additional plans may be available for each service based on the Company’s policy:
ㆍMonthly Fee: From activation date to the day before the same date of the following month
ㆍAnnual Fee: From activation date to the day before the same date of the following year
ㆍPeriod Fee: For specific fixed-term usage
Article 25 (Fee Calculation)
① Billing accrues from the activation date under the Service Agreement and is calculated by service period regardless of actual use.
② Daily fees are calculated based on a full calendar day (00:00-23:59). If the Service begins or terminates during the course of a day, that day shall be treated as a full day.
③ A monthly fee covers the period from the date of Service activation to the day before the same date of the following month. An annual fee covers the period from the date of Service activation to the day before the same date of following year.
Article 26 (Payment Methods)
① Payment may be made by bank transfer, automatic bank withdrawal, credit card, or methods provided by app-store operators; some methods may be limited by Service.
② Where a payment gateway provider is used, the Member must follow the provider’s procedures and is deemed to agree to the provider’s terms.
③ For bank transfers, if the name of the depositor differs from the name of the applicant on the application form, the applicant or depositor must notify the Company of these details by phone, email, or fax. The applicant is solely responsible for any issues resulting from a failure to provide this notice.
④ Deposit confirmation occurs during business hours (Monday-Friday, 9 AM-6 PM). Deposits made after business hours are processed within the next business day.
⑤ When in-app purchases are available, Members are responsible for preventing third-party payments by using the password settings on their device and within the app store. The Company is not liable for any third-party in-app purchases that result from a Members’ failure to use these security features or from careless exposure of their password.
Article 27 (Billing and Payment)
① Premium members must prepay for Service before activation. For bank transfers, the payment must be made within one week of completing the service application. If payment is not received within this period, the Company reserves the right to withdraw the application.
② Upon receiving a paid service application and activating the Service, the Company issues receipts or invoices to the Member by mail, email, or via the payment provider.
③ When automatic bank withdrawal is selected, the agreed amount will be automatically debited from the designated account on the provided date. If there are insufficient funds, a partial withdrawal may occur up to the account balance, and the Company may retry the withdrawal for the remaining amount at a later date.
Article 28 (Refunds)
① Paid services are classified as either revocable or non-revocable. Revocable services may be cancelled within 7 days of purchase. After this period, or if the service falls under a refund restriction specified by the he Act on Consumer Protection in Electronic Commerce or other relevant laws, the service becomes non-revocable. Non-revocable services are clearly indicated via pop-up or linked screens.
② Overpayments or mispayments are refunded or offset against future fees. If caused by Member fault, reasonable refund costs may be charged to the Member.
③ Cases where the Company provides refunds to Members who paid fees are as follows:
ㆍIf the Service is impossible to use due to significant defects caused by the Company, or if a premium member’s essential data is permanently deleted due to a Company server issue
ㆍIf the Service can no longer be provided due to permanent suspension of network services caused by the Company’s fault
ㆍFor the reasons above, a refund will be issued only upon a Member’s request. The Company refunds fees corresponding to the remaining contract period
④ For all refund requests, the Company may, after verifying the purchase, require the Member to submit the following documents for identity verification. The Member must submit the required documentation via email, fax, or other methods approved by the Company:
ㆍTermination application
ㆍA copy of the bankbook in the name of the refund requester or company
ㆍA copy of the refund requester’s identification (may not be required depending on circumstances)
ㆍA copy of the payment receipt (may not be required depending on circumstances)
⑤ The Company will make its best efforts to process a refund as quickly as possible upon receiving all the required documentation specified in Paragraph 4 from premium members.
⑥ Upon withdrawal of a purchase, the Company will delete the Member’s data and revoke their access to the services. The refund will be processed within 15 business days of the deletion. If the refund is delayed, the Company will pay interest on the delayed amount, as stipulated by the Act on Consumer Protection in Electronic Commerce and other applicable laws. The Company may charge the member for the value of any portion of the goods or services that were used or consumed. While the Member is responsible for any costs incurred in returning goods, the Company cannot charge a penalty or claim for damages solely for the cancellation.
Article 29 (Objections to Billing)
① Premium members may file a formal objection if there is a dispute regarding a billing statement sent by the Company. The Company will respond to the objection within 48 hours of receipt.
② If the Company cannot respond within 48 hours, it will notify the Member of the expected response schedule and take measures to ensure no disadvantage is incurred by the premium members.
③ In the event of an overpayment or mispayment, the Company will notify premium members by phone or email. The Member is then required to follow the Company’s instructions for payment settlement.
Chapter 5 – Service Restrictions and Other Provisions
Article 30 (Restrictions on Use)
① The Company may suspend or restrict a Member’s use of the Service until the issue is resolved, if the Member’s conduct falls under any of the following cases. The Company will provide notice of the suspension through the methods specified in Article 34 (Notice to Members) or other effective means.
ㆍActs that harm the public interest, violate social norms, or involve other illegal communications
ㆍActs that damage the reputation of others or cause them a disadvantage
ㆍActs that may hinder stable service operation, such as mass data transmission, hacking, spreading computer viruses, or sending promotional messages
ㆍCopying, disassembling, reverse engineering, decompiling, or otherwise modifying the Service
ㆍPosting, distributing, or transmitting unauthorized advertisements, spam, chain letters, multi-level marketing, or other forms of unapproved solicitation
ㆍPosting, distributing, or transmitting content that infringes on another’s patents, trademarks, copyrights, trade secrets, or other intellectual property rights
ㆍRegistering false information during membership or Service application
ㆍStealing or using another member’s ID or identity
ㆍOther cases that violate relevant laws or these Terms
② If a Member wishes to terminate their service agreements, they must submit a termination request through the Company’s website (if available) or by using a separate method designated by the Company.
ㆍThe Company may terminate a Member’s agreement or suspend Service use without prior notice if the Member fails to fulfill their obligations as specified in Article 32. In such cases, the Member may file an objection according to Company procedures. If the objection is deemed valid, the Company will immediately resume the Service.
ㆍEven after a Member has received an ID and password, the Company may restrict Service according to Member qualifications.
Article 31 (Prohibition of Transfer)
① Members may not resell Services provided by the Company to third parties. An exception may be made if a separate contract has been signed for resale purposes.
② Members may not transfer or donate their right to use the Service or their status within the use agreement to another person. All rights and responsibilities, including the copyright for a post, reside with the posting Member.
Chapter 6 – Duties and Responsibilities
Article 32 (Company Duties)
① The Company enables Members to use the Service on their requested activation date, unless there are special circumstances.
② The Company provides the Service 24/7, year-round, unless there are business or technical difficulties. This does not include regular or irregular inspection times required for service stability.
③ If a member’s opinion or complaint is deemed legitimate, the Company will process it immediately. If immediate processing is not possible, the Company will notify the member of the reason and the expected resolution date via email or phone.
④ The Company will not distribute a Member’s personal information to a third party without the Member’s prior consent. Exceptions may apply if the information is requested by a legal authority or if the Member is delinquent on usage fees for a period defined by the Company. In such cases, the information may be provided to a credit reporting agency after the Member has been notified.
Article 33 (Member Duties)
① Members must provide information based on facts when applying for membership registration. Any rights may be forfeited if false information or another person’s information is used.
② When using the Service, Members must not engage in any of the following acts:
ㆍProviding false information during membership application or member information changes, or stealing and illegally using another Member’s ID or password.
ㆍTrading Member IDs or accounts with others
ㆍDamaging the reputation or causing disadvantage to others
ㆍPosting obscene materials on bulletin boards or linking to obscene websites
ㆍInfringing on the intellectual property rights or other rights of the Company or third parties
ㆍSpreading information, text, graphics, or audio that violates public order and social customs
ㆍUsing the Service by exploiting program bugs
ㆍIntentionally interfering with Service operations
ㆍChanging information posted by the Company, or posting information (such as computer programs) other than that is not specified by the Company
ㆍPosting, registering, or emailing materials that contain software viruses, or other codes, files, and programs designed to interfere with or destroy the normal operation of computer hardware or telecommunications equipment
ㆍCollecting or storing other Members’ personal information without Company approval
ㆍPosting content or sending emails while impersonating Company employees or operators, or using another perosn’s name
ㆍEngaging in any other illegal or improper acts
③ Members must comply with applicable laws, provisions of these Terms, usage guidance, and precautions. Members must not engage in any acts that interfere with the Company’s business.
④ Members are obligated to pay the usage fees specified in these Terms as consideration for using the Service. Members are responsible for all problems that arise from non-payment of these fees, unless the non-payment is due to the Company’s fault or a reason recognized by the Company.
⑤ Members must immediately notify the Company of any changes to their information provided at the time of service application. The Company is not responsible for any issues that arise from a delay in notification.
⑥ When members cause Company service failures, they must bear all costs for supplementation, repair, or other construction work and Company damages resulting therefrom.
⑦ Members are responsible for all issues related to the ownership and copyright of any information they provide.
⑧ A service for which usage fees have been prepaid cannot be transferred or resold to a third party. The Company is not obligated to exchange a member’s ID or password for cash or other securities.
⑨ Members may not transfer or donate their Service usage rights or any other position related to the Service agreement to another person.
Article 34 (Member ID and Password Management)
① Members are responsible for managing their ID and password.
② Members are responsible for any issues that arise from the poor management or unauthorized use of their ID and password. The Company is responsible for issues caused by its own fault, such as system failures.
③ Members must not allow third parties to use their IDs and passwords, and when Members recognize that their IDs and passwords have been stolen or are being used by third parties, they must immediately notify the Company and follow Company guidance when provided.
④ A Member’s right to use the Service and their status under the service agreement may not be transferred, leased, or offered as collateral to a third party. If a Member engages in such an act, the Company may restrict their use of the Service, and the Member is responsible for any consequences that arise.
⑤ In principle, Member IDs cannot be changed.
Article 35 (Notice to Members)
① The Company may provide notice to Members using email addresses or contact information (phone numbers, mobile phone numbers) submitted by Members to the Company.
② For notices to a large, unspecified number of Members, the Company may substitute individual notices by posting on the information on the website or a relevant service bulletin boards.
Article 36 (Member Information Changes)
① Members may view and modify their personal information at any time through personal information management screens. However, certain information, such as real names and IDs, cannot be modified as they are necessary for Service management.
② If information provided during the membership application changes, the Member must update it online or notify the Company via email. The Company is not responsible for any disadvantages that arise from a Member’s failure to notify the Company of these changes.
Article 37 (Personal Information Protection)
① The Company strives to protect a Member’s personal information, including their registration details, in accordance with the Personal Information Protection Act and other relevant laws.
② Relevant laws and the Company’s privacy policy apply to member personal information protection. However, the Company’s privacy policy does not apply to sites linked from outside the Company’s official website. The Company is also not responsible for any information that is exposed due to a Member’s own negligence.
Article 38 (Transaction Record Preservation, etc.)
①① The Company preserves transaction records for up to 5 years, as required by the E-commerce Act, the Information Communications Network Act, and other relevant laws.
② If the records in the Company’s database differ from the records held by a billing institution, and the Company requests the Member to confirm the records, the Member must comply.
Chapter 7 – Damages
Article 39 (Scope of Damages)
① If a Member’s violation of these Terms results in damages to the Company, the Member will be responsible for compensating the Company for all such damages.
② If the Company receives a claim for damages, a lawsuit, or any other objection from a third party due to a Member’s illegal act or violation of these Terms, the Member will be responsible for indemnifying the Company at their own cost. If the Company is not indemnified, the Member must compensate the Company for all resulting damages.
③ The Company is not responsible for damages that occur while a service is being provided for free (including test services), or for any damages related to the use of a free service.
④ If a premium member is unable to use the Service due to the Company’s fault, the Company will provide compensation for such damages.
ㆍThe Company will take all reasonable measures to resume the Service starting from the time it is notified by the member (or becomes aware of the issue). The Company will then notify the member when the Service is available again. An exception is made if the Service is restored to normal operation within four hours of the member’s report.
ㆍIf a premium member is unable to use the Service due to the Company’s fault for a continuous period of four hours or more (or if the cumulative monthly downtime exceeds 12 hours), the Company will compensate the Member. The compensation will be calculated as three times the Member’s average daily fee over the last three months (or the service period if it is less than three months), multiplied by the total amount of time the Service was suspended, divided by 24 hours. Alternatively, the Company may extend the Member’s service period by an equivalent amount. Any fraction of an hour is counted as a full hour.
ㆍA claim for damages against the Company must be submitted in writing, detailing the reason for the claim, the amount, and the basis for the calculation. The right to claim damages expires if more than three months have passed since the damage occurred.
Article 40 (Disclaimer)
① The Company is not liable for failure to provide the Service due to force majeure, including but not limited to, national emergencies, natural disasters, or other similar circumstances.
② The Company is not liable for Service failures due to Member intent or negligence.
③ The Company is not liable for any Service unavailability due to the inherent nature of telecommunications services, or for temporary interruptions required for system maintenance, updates, or replacement.
④ The Company is not liable for any loss of Member information resulting from a Service termination attributable to the Member.
⑤ The Company is not liable for a member’s failure to realize expected benefits from the Service, or for any damages that arise from the use or selection of Service materials and their potential value.
⑥ The Company is not responsible for any materials that members post, store, or transmit, including the reliability and accuracy of such information, or any viruses, spyware, and other malicious programs contained within.
⑦ The Company is not responsible for any losses or damages that occur from transactions between members, or between a member and a third party, conducted through the Service.
⑧ The Company has no obligation to intervene in disputes that arise between Members or between a Member and a third party via the Service and bears no liability for resulting damages.
Article 41 (Dispute Resolution)
① The Company and its Members shall endeavor to resolve any issues related to Service use through mutual consultation.
② If a dispute leads to a lawsuit despite the consultation, the case will be submitted to the court with jurisdiction over the Company’s principal place of business.
③ Any lawsuit between the Company and a Member will be governed by the laws of the Republic of Korea.
[Addendum]
ㆍNotice Date: November 6, 2024
ㆍArticle 1 (Effective Date): These Terms will take effect on December 13, 2024.
